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Gravity Interactive LLC, a leader of online game industry and the publisher of one of the most successful online game title "Ragnarok Online" is currently seeking energetic and highly reliable individuals for Part Time and Full Time Positions at its Marina Del Rey office in California.
Part Time Customer Service Representative
Position Description:
1. Responsible for resolving users` inquiries, disputes, complaints and ensuring users satisfaction
2. Document and update requests for support to come up with the resolution.
3. Act as a liaison between users and various internal departments
4. Provide technical support to end users on game and other related issues
5. Must be able to work in a fast-paced but supportive environment
6. Requires strong attention to detail & follow through on User issues
Full Time Customer Service Representative
Position Description:
1. Responsible for resolving users` inquiries, disputes, complaints and ensuring users satisfaction
2. Collect, investigate, and process various data regarding in-game issues, exploits and bugs.
3. Document and update requests for support to come up with the resolution.
4. Educate Users on existing GM support rules and Guidelines.
5. Act as a liaison between users and various internal departments.
6. Provide technical support to end users on game and other related issues
7. Must be able to work in a fast-paced but supportive environment
8. Requires strong attention to detail & follow through on User issues
Part Time and Full Time Position Qualification:
1. Strong verbal and written communication skills
2. Previous customer service experience and a commitment to superior customer satisfaction.
3. Team-oriented professional work attitude with the ability to work independently
4. Able to deal with high stress.
5. Familiarity with PC gaming and MMORPGs.
6. Strong organizational and time management skills.
7. Open and flexible schedule including 3rd shifts and afternoon shifts.
8. Local candidate only.
We offer competitive salaries and benefits including Dental and Health PPO insurance, Life Insurance, Paid vacation, Sick & Personal days, great advancement opportunity and much more. Qualified Candidates please send your cover letter, resume, salary history/requirement in MS Word Format and email to: employment@ragnarokonline.com
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