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Enter your question and we will supply the best matching answer.
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Will changing my character name effect my guild or guild position? |
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When your character name has been changed and you are a member of a guild, the changes will take effect immediately. However, if you are planning to do a name swap (switch names between two characters on the same account) and both characters are in a guild, you must remove one of the two characters from the guild before submitting the name change to avoid damage to both character`s guild status. You may rejoin the guild after the next scheduled maintenance.
However, if you are a Leader of a guild and you received a name change, you must ensure that you do not hold any guild castles and must relinquish any and all control of any castles on Saturday`s War of Emperium by your guild. This is in place to prevent the lost of access for your guild to your guild`s dungeon and treasure room. After you have relinquished all control on a Saturday`s War of Emperium, the control of the guild will return to you after the next maintenance period on Tuesday when all castle bindings are released. Alternatively, you can make sure your guild does not hold any castles until the name change is complete.
If the guild leader`s powers do not return after you have relinquished all controls of any guild castles AND after the next scheduled maintenance while not holding any guild castles, please contact us through the Value Added Service FAQ for further assistance.
Thank you,
iRO GM Team
Gravity Interactive, Inc. |
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| F.A.Q. - Charater ServerTransfer - |
| Once the request form is filled out and submitted along with payment, user will receive an automatic confirmation email with a confirmation number and the GM Team will start review the request for server transfer. If payment for this service was verified and collected the GM Team will then temporarily block the users account for the duration of the character transfer. This character transfer change will be concluded when the user receives e-mail notification that the change was a success and the account was removed from its blocked status. If you have any question regarding this service, please contact the GM team via GM inquiry along with the confirmation number.
How do I request a server transfer?
1. To begin, please log into the website with the account you wish to request the server transfer with.
2. Once you are logged into the website you can visit the Payment section of the website to view.
3. How do I request the cancellation of the server transfer?
If the request has not been processed you can contact the GM Team via the GM Inquiry located within the FAQ on the website requesting a cancellation of the server change. If the request has been processed you will be required to request an additional server transfer, all required fees will be charged. |
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| F.A.Q. - Character Name Change - |
| Once the request form is filled out and submitted along with payment, user will receive an automatic confirmation email with a confirmation number and the GM Team will start review the request for character name change. If payment for this service was verified and collected the GM Team will then temporarily block the users account for the duration of the character name change. This character name change will be concluded when the user receives e-mail notification that the change was a success and the account was removed from its blocked status. If you have any question regarding this service, please contact the GM team via GM inquiry along with the confirmation number.
1. How do I request a character name change?
To begin, please log into the website with the account you wish to request the name change for. Once you are logged into the website you can visit the Payment section of the website to view
2. How can I stop the character name change request?
How can I stop the character name change request?
If the request has not been processed you can contact the GM Team via the GM Inquiry located within the FAQ on the website requesting a cancellation of the character name change. If the request has been processed you will be required to request an additional server transfer, all required fees will be charged. |
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1.E-Mail
Character Server Transfer inquiry : payment@ragnarokonline.com
Character Name Change inquiry : customerservice@PayByCash.com
2.Phone Number
(310) 827-0752 / USA
(This number is only dedicated to Payment inquiries. For In-game Support :First, please search the answer to your question listed under FAQ. If no answer is found, submit your question using the inquiry form, linked below FAQ. In addition, refer to our Game Policy for rules and regulations.) |
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